CUSTOMER NOTICE

In response to COVID-19 we are experiencing slight delays with our courier service. We hope to get back to normal service as soon as possible and appreciate your patience at this time. 

Shipping

All orders are packed and shipped from our friendly warehouse in Lake Geneva, Wisconsin. 

Our aim is to get your order processed and dispatched within two business days, slightly longer for large orders. Standard delivery time is 3-6 business days.

To USA Mainland:
Standard Delivery: 3 - 6 working days, $20. FREE on orders over $500
Express shipping: 2 - 3 working days, from $50, price calculated at check-out.

Virgin Islands and Caribbean:

Standard Delivery: 7 - 14 working days, from $100, price calculated at check-out.

Absolutely! Just drop us a message at sales@dockandbay.com and we will arrange this for you.

We just need 48 hours notice so that the order can be picked and ready for you when you arrive. The minimum order value is required for warehouse collections along with contact details of the company or individual collecting.

We offer USA wide shipping with USPS, UPS and Fedex. Our aim is to get your order processed and despatched within two business days.

Of course! Simply enter your PO box address at the checkout as normal.

Once your order is shipped, you will receive an email confirmation with a tracking code so you can follow your order to it's new home.

Please drop us an email at sales@dockandbay.com as soon as possible to let us know of the mistake. We may be able to help!

If your order has already been dispatched, please contact us and also let the courier know that you need to update your address.

In the rare case you have an issue with delivery, please email us at sales@dockandbay.com. Our team will do all they can to help solve this problem for you.

Application

We do a number of checks to establish the validity of your business and that all goods purchased on the account will be used in a commercial environment.

We aim to approve your account in 3 working days and you will receive an email to the address on the application with our approval decision. Until your application is approved you will only be able to view our retail store.

We will check the below:

Business location to asses the proximity to any current established customers. We do not deliver to residential addresses.

We look at your website (if you have one!) to view the product content, style and layout of the site to check that our products fit with your existing product offering.

We check your premises and location via Google Street View.

We reserve the right to ask for references and run credit checks.

Please note: we require a resale certificate for all accounts before we can approve you.

We uphold the principles of a responsible supplier which means we must take every reasonable step to maintain the supply chain and ensure we do not impinge on the business of our retailers.

You can add our products to your website (see wholesale terms and conditions for restrictions) that is operated in conjunction with your business but we do not allow the sale or promotion of our products on Ebay, Amazon or any other multi-retailer network unless previously agreed.

We supply photography and marketing assets for you to use on your website through our wholesale resources page available when your account is approved.

Please look at our Wholesale Terms of Sale for more information on this and implications for breach of the terms.

We have a limited selection of specialist Internet only companies who work very closely with us to positively promote and sell Dock & Bay products.

We do welcome applications from Web only companies but we apply quite a detailed and exacting selection criterion to ensure the presentation, product offering and marketing of the site compliments rather than detracts or diminish our existing sector offering.

If you sell Dock & Bay online, you are forbidden from bidding on our own brand words "Dock & Bay".

Account & Ordering

There is an opening account order value of $300 & a re-order minimum value of £$250 which is required. If you do not place an order in a 12 month period we reserve the right to close the account.

All our accounts are automatically on a pro forma basis and your order will not be released for delivery from our warehouse until payment has cleared.

Credit terms are available after 3 orders upon application. Payments are automatically collected by Direct Debit, please see 'GoCardless' FAQ for more information.

We may charge late payment fees and interest on invoices. Please review the wholesale terms and conditions for information on this.

So sorry to hear it! We always recommend trying on a different browser or device, as this can often help. 

We have also created a 'How-To' here.

If you're still having trouble, please contact us at sales@dockandbay.com so one of our team can help you out with the ordering process.

We are able process your order for you for a $20 fee.

We are still a small team who are super busy providing you with the stripey goods, so unfortunately are unable to process every order we receive. 

Please use our website to place your order quickly and easily. 

If you'd still like us to process the order, we charge a $20 processing fee. Just drop us an email at sales@dockandbay.com with your order details and we'd be happy to help.

Payment can be made online through a fully encrypted and secure payment processing platform (ShopifyPay) or via a PayPal payment request link.

We accept bank transfers and Direct Debit and will send you an invoice if selected at checkout.

Unfortunately we cannot accept payment by check. We ask that no card details are given over the phone or sent on email.

Yes, indeed! All our products come with EAN barcodes and we can provide a line sheet with all product information and dimensions for easy reference when you place an order. Just drop us a message at sales@dockandbay.com.

Unfortunately we do not offer sale or return but we are confident you and your customers will love our products as much as we do.

We are always happy to chat through your order to help with product selection as well as discuss any tips to help sales!

Absolutely! Please send over any instructions to sales@dockandbay.com and we can make sure we can meet your requirements before placing an order.

We are happy to look into this on a request basis if your business expects to process over 500 Dock & Bay orders per annum.

Please email sales@dockandbay.com with information about your business.

Absolutely! We have a great wholesale resources page where we offer POS support along with an image bank full of studio and lifestyle photography.

We also have in-store POS displays available for purchase on our wholesale website. 

As a general rule we do not offer postcode protection, but we do our best to support our current stockists.

However, there are a few rare instances in which we have made an exception in the case of very small towns and even islands!

Unfortunately we are unable to reserve an order which has not been paid, sorry about this.

Product Information

Other 'quick dry' towels that we've used in the past haven't been so effective. They tend to have quite a rough texture and feel horrible on any patches of dry skin. Then when you try to dry yourself down, the towel becomes slimy. Not fun. That's why we've come in to completely change the game.

Our towels feel totally different to what you might expect from a Quick Dry. In fact, we even get customers emailing in saying they aren't sure of the soft, smooth material and whether it'll be effective. We always reply with 'use the towel... trust us, you will love it!' and they do.

Dock & Bay towels are packed full of features which are simply down to how they are made. We can guarantee that they are quick-dry, super absorbent, smooth against the skin, sand-free (it brushes right off!), compact for travel and easy to care for.

Absolutely nothing! Ok, not quite nothing, but they are all pretty similar!

Our stripy range (so Cabana, Summer, Boho & Jungle), the Eco and Classic towels are all made from the same material, however our awesome Eco range is made from 30% recycled materials, and with this, they are actually our softest range we offer!

Our magic cooling towels are infused with jade stone to keep you cool for up to 6hrs (even through those sweaty workouts!).

All of our terrific towels are sand-free, they are quick drying, super-absorbent, they won't hold on to any nasty odours and they pack down into a cute compact pouch for travel.

All of these towels (not to mention the Hair Wraps and Ponchos) feel super soft and smooth against the skin, and no, they don't feel like the microfibre cloths you might have in your cleaning cupboard.

Keep your eyes peeled for our new 100% recycled material which is being introduced into each collection over the next year. It won't change the feel or performance of the material whatsoever, but is helping us, and you, to do our bit.

Sorry to hear that! If you have goods that are damaged you must let us know via email withan image of the issue at sales@dockandbay.com within 7 days of receiving your order.

Please keep all goods in the original packaging as these will be uplifted and returned to our warehouse. The items will be QC inspected once they arrive back at our warehouse and a credit will be issued to your account once the details of the damage have been verified.

However, we do not take responsibility for any goods transported via third party carriers.

Small: 100x50cm, 250g and packs into a 20x11cm pouch

Large: 160x80cm, 380g and packs into a 42x14cm pouch 

Extra Large: 200x90cm, 475g and packs into a 28x14cm pouch

Cooling: 69x33cm, 100g

Hair Wrap: 63x29cm - one size fits all!

All these details and more can be found on our product pages.

If at first you don’t succeed, try try and try again! It took a little figuring out but we’ve been able to crack it and are in the process of changing all of our products to 100% recycled.

It's not an overnight process, unfortunately, but we are pledging for everything to be made from our new 100% recycled material by the end of 2020.

For more information on our efforts, please visit our 'Doing Our Bit' page.

Our products are designed in-house in our London head office, by our lovely designers Sophie and Vickie (with a lot of opinions from the rest of the team!) and manufactured by our awesome team in China!

No. All our products are regularly tested for harmful Azo Dyes through Intertek testing.

All our factories have to complete regular ethical audits to ensure working standards are maintained. These are often done through both Sedex and Amfori BSCI. 

All our towels that have ‘recycled’ elements have been created with post-consumer plastic, that meets the Global Recycled Standards, with appropriate certification.

The majority of our towels are made from 80% polyester and 20% polyamide.

Our Swim Shorts and Cooling Towels are made from 100% polyester.

Our pouches are all made from 100% biodegradable cotton.

Currently, our Swim Shorts, Jungle collection and Dock & Bay x WDC charity towel are made from 100% recycled materials, but watch this space! We're in the process of transitioning all our towels to 100% recycled. Exciting times ahead!

We do, indeed! We offer customisation for over 30 units and white label for over 1000 units. Please send your requirements to sales@dockandbay.com to discuss your project.

Direct Debit Payments

We’re now offering easy direct debit payments as part of our new wholesale website. Simply enter your details once and we will do the rest.

It’s a one-time customer set up. Let us know if you’re interested and we will send over a secure link for you.

Then simply enter your bank account details online and we will collect payments by Direct Debit on your invoice due date. This is great for customers on terms or any who have selected a ‘future ship date’.

Yes, GoCardless is 100% secure and your details or data will never be shared.

GoCardless stores your payment details to allow for easy recurring payments. If you don’t want this to happen, simply drop us an email at sales@dockandbay.com and one of our team will be able to cancel this for you and remove your details from the system.

Please notify us of this 3 working days before the charge date. This is the cut off point where payments are submitted to the banking system for processing and so can no longer be cancelled.

If the order has not yet shipped or been charged, please contact us at sales@dockandbay.com and we can cancel the upcoming payment.

If the order has not yet shipped but you have been charged, please contact us ASAP and we can pause the shipment and refund any payments. Payments can take up to 3 days to be cleared so we will be able to cancel this payment.

If the order has already shipped, unfortunately we are unable to cancel the order and refund the payments, sorry about this.

Yes, GoCardless will send you an automatic payment reminder 1 day before the invoice due date.

Unfortunately we need 3 days notice to cancel payments but we are happy to discuss how best we can help you.

Payment will be taken on the invoice due date and takes 3 days to clear. Once it clears, the order will ship out. If you are looking for an immediate delivery date, we recommend using a credit or debit card to pay for the order. 

Please note, stock cannot be reserved until the payment has cleared. If you have any queries about this or would like to update your invoice to show in-stock items only, please contact us at sales@dockandbay.com and we can get this updated for you.

If you’d like to change your details, drop us an email at sales@dockandbay.com and we will cancel your current Direct Debit authorisation and send over a new payment authorisation form for you to enter your new bank details.

If a payment fails, the order will not ship. We are notified of payment failures so we can contact you about your options. GoCardless will not retry the payment automatically, this has to be authorised by ourselves.

Still have questions? Please email sales@dockandbay.com